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FAQ's

POOL/SPA DESIGN/BUILD/INSTALLATIONS

Can I design my own pool/SPA, or do I have to buy something 'off the shelf?
Yes absolutely. We offer a design service using latest computer aided design software to help you build the pool of your dreams. Alternatively, you can choose from a range of our recommended designs.
Can you install a Spa/Pool-kit that I have purchased from another supplier?
Yes, but warranties may be affected. We will work with you and our suppliers to find a suitable kit for your needs, and we will recommend some over others from our 30 years of industry knowledge.
How much does a typical new pool cost?
The simple answer to a complex question is “It depends”. Prices can range from tens of thousands to hundreds of thousands of pounds. The cost is driven by many factors such as the design of the pool, it’s size and location, whether it is indoors or outside, whether it is to be heated and if so, will it be used all year round, etc. The best way to get an accurate estimate is to call or email us for a personalise quote.
How long does it take to build a pool?
The simple answer to a complex question is “It depends”. The time taken to complete a pool build depends on things like the design of the pool, it’s size and location, whether it is indoors or outside, whether it is to be heated and if so, will it be used all year round, and perhaps most importantly, the weather, etc. A simple above ground pool typically takes around 2-3 weeks compared with a complex in-ground concrete pool which could take 2-3 months. The best way to get an accurate estimate is to call or email us for a personalise quote.
When is the best time to construct a pool/spa?
The weather is a major factor, so it’s not always dependent on the time of year but more when the weather is not too hot, not to cold and not too wet. Generally speaking, April-October is when we build most pools, with the Summer months being favoured due to lower water tables and temperatures above 5 degrees being vital during any building process.

POOL RUNNING COSTS

How much does it cost to heat a pool?
The simple answer to a complex question is “It depends”. The cost is driven by many factors such as the design of the pool, it’s size and location, whether it is indoors or outside, whether it is to be heated all year round, how eco-friendly your pool is, etc. Small above ground electric heating ranges from £500, to £10,000 for an all-year round Heat Pump in a large inground pool. The best way to get an accurate estimate is to call or email us for a personalise quote.
Can I use my pool all year round?
Yes. The typical season is from April to October. With effective heating and insulation, you can use the pool all year round.
How to service a pool?
A net then vacuum to remove larger debris, then backwash the pump and filtration system and finally chemical or mineral dose.

POOL/SPA REFURB

Can you refresh or update my pool or Spa rather than building a new one from scratch?
Yes. The cost of refurbishment is usually significantly less than a complete re-build. A few refreshed items e.g., chlorine washing the pool surround can make a huge difference for very little cost. Call or email us now for more information – .
What's the typical cost to refurbish vs new build?
The simple answer to a complex question is “It depends”. Prices can range from tens of thousands to hundreds of thousands of pounds. The cost is driven by many factors such as the design of the pool, it’s size and location, whether it is indoors or outside, whether it is to be heated and if so, will it be used all year round, etc. Typically costs range from £20k – £60k refurbishment and £60k – £200,000k for a new build outdoor pool.

POOL/SPA REPAIRS

How to detect or repair a leak to my pool/pump/piping?
This can be a lengthy and complex task, especially if the source of the leak is not obvious. Call us for expert help with detecting and repairing any leaks to your pool or spa system.
How to repair or replace a pump that has stopped working?
We offer a full repair service. We will remove your old pump and temporarily install a replacement pump at no cost to you. We will then repair the pump and reinstall it. If the pump is beyond repair, we will recommend a cost-effective replacement.

POOL/SPA CLEANING/SERVICING/OPENING/CLOSING

How to clean a dirty pool?
See our YouTube video (add link here)
Which pool cleaning chemical do I need?

Please visit our shop for a selection of products that we recommend for cleaning your pool.

How much does it cost to service a spa or pool?
Typically, from £25 for a Hot Tub up to £100 for a large outdoor pool. Prices will depend on location, size, design and complexity of the pool.
Do you offer a servicing plan at a discount?
Yes – call or email us for a personalised quote
How often do I need to service my pool?
This depends on the type of pool, size and location. It can be weekly for the customer who just wants to enjoy their pool worry free, to monthly for a hands-on person who can clean and check the chemicals themselves in-between services.
Should I empty my pool at the end of the season each year?
It is strongly recommended that you do not. Ground water levels are highest during the winter months, and a high-water table could and probably would seriously damage an empty swimming pool. Also, it is not environmentally friendly to regularly empty and refill a pool when there is no technical need to do so.

GROUNDWORKS

Can you deal with any groundworks for my new pool or is this done by another company?
Yes. However, your HLL warranty will be affected and will not cover any subsequent damage to your pool or any parts or faults resulting from faulty or defective groundworks
Which pool cleaning chemical do I need?

Please visit our shop for a selection of products that we recommend for cleaning your pool.

POOL SUPPLIES

Do you have a shop, if so where is it?

Our shop can be found at Unit 12 Sheffield Park Business Estate, East Grinstead Road, Sheffield Park, Uckfield, TN22 3FB. Please visit our shop for more information.

Can I buy supplies direct from you online?

YES, via our online shop or by calling 01444 236578

REDUCING YOUR POOL'S CARBON FOOTPRINT

How can I make my pool more eco-friendly?
  1. Allow us to install a HeatForm insulated Pool System. It’s made from 100% recycled plastic PET bottles and can reduce the pool’s energy consumption by 50% compared with a concrete construction pool
  2. Install a solar pool cover, to trap solar heat and to greatly reduce evaporation and convection
  3. Use LED or solar powered lighting
  4. Use a saltwater chlorinator which uses electrolysis to convert salt to chlorine gas, which dissolves instantaneously into water, greatly reducing the amount of manmade chemicals you will need to add to the water.
  5. Install eco-friendly pool heating – Solar and Heat pumps
  6. Avoid heating and using an outdoor pool on cooler autumn and winter months
  7. Use an automated robotic pool cleaner
  8. CONTACT US AT enquiries@hydrocare.co.uk FOR MORE INFORMATION OR EXPLORE OUR WEBSITE www.hydrocare.co.uk
What eco-friendly products and services do you provide?
  1. Robotic pool cleaners (low energy)
  2. Salt and Magnesium based systems
  3. Pool chlorinators
  4. Pool heaters
  5. Pool covers
  6. LED and solar lighting
  7. HeatForm insulated pools (https://www.heatform.co.uk
  8. Recycled Glass filter media
  9. Variable speed circulation pumps to reduce energy consumption
  10. CONTACT US AT enquiries@hydrocare.co.uk FOR MORE INFORMATION OR EXPLORE OUR WEBSITE www.hydrocare.co.uk

GUARANTEES AND WARRANTIES

What guarantees, warranties and after sales services do you offer?
    1. We offer full manufacturers guarantees and warranties (your statutory rights are not affected
    2. We offer extended warranties of equipment supplied and fitted by us
    3. We off a warranty on new pools of up to ten years depending on the type of pool installed
    4. See sections 8 and 9 in our Terms and Conditions by following this link https://www.hydrocare.co.uk/terms-and-conditions/

Plan your perfect pool

01444 236578